ConnectPro Agent is a simple tool for remote help. When installed and connected to ConnectPro server, makes user technical support easy thanks to its features:
- chat (users can report issues and communicate with administrators),
- remote access,
- collecting by Agent data from the device (permanent connection with server guarantees that e.g. system data or data about installed software will always be up to date),
- performing actions on devices (details available here).
To ensure everything works correctly, download the appropriate installer:
- MSI – for automated deployment,
- EXE – for manual installation.
Important! Agent installers are tied to a specific server that has been installed previously. During installation, each Agent uses certificates assigned to that server. These certificates allow the Agent to authenticate only with the server instance to which the installer is assigned.
After you click Download , the installer is automatically downloaded and saved to:
C:\Program Files (x86)\Axence\ConnectPro\Agents.The folder containing the downloaded file opens automatically.
If you:
- have forwarded ports and a public IP address,
- use your own DNS and want to use hostnames instead of computer IP addresses,
- use ConnectPro with an offline license and do not use Cloud Relay,
you may be interested in the advanced Agent configuration options. You can find them in the console settings under the Server Connection section. There, you can specify a list of IP addresses or DNS names that can be used to establish a connection.
Uninstalling the Agent requires administrative privileges.