ConnectPro requires the Agent to be installed on every computer in order to function properly.
This involves preparing both the network configuration and the Agent itself.
Follow the instructions below (these instructions are also available in the Download Agent tab).
The Agent connects to the server using TCP port 24436, so make sure this port is not blocked by any intermediary network devices (e.g., firewalls, routers), as well as by the software firewall on both the machine where the ConnectPro server is installed and every computer where the Agent will run.
-
On your organization’s edge router, forward TCP port 24436 to the computer running the ConnectPro server.
-
You may skip this step if you are installing ConnectPro Agents only on computers that will always remain within the local network.
-
Generate the Agent installation file (MSI) using the public IP address of your organization’s edge router. You can check your public IP address here: https://www.whatsmyip.org/
-
If you are using Agents only within the local network, you may generate the Agent file using the local IP address of the computer running the ConnectPro server.
However, keep in mind that in this case, the Agent will not function if the computer is connected outside the company network.
Uninstalling the Agent requires administrative privileges.
The ConnectPro Agent enables access to the key functionalities of the platform, including:
-
Chat
Users can report issues and communicate with administrators via chat only if the Agent is installed and connected to the ConnectPro server on their devices. -
Remote Access
Remote connections to a device are possible only after the Agent has been installed on it.
Remote access only works when the Agent is actively connected to the ConnectPro server. -
Device Monitoring
The Agent collects information about the device on which it is installed.
A constant connection with the server ensures that system data or information about installed software is always up to date. -
Actions on Devices
To perform any action on a device, a stable connection to the Agent is required.