Depending on the user’s role in ConnectPro, the chat offers different sets of functionalities.
If you are a User, you:
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Use the chat available from the ConnectPro Agent menu (the Agent menu is accessible from the right side of the Windows taskbar)
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Can report problems
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Can have only one reported problem at a time
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If an Administrator marks your issue as "Resolved," you can either confirm that the help was sufficient or indicate that the issue still persists
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Can only communicate with Administrators within your organization
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Cannot communicate with other Users
How does issue reporting work?
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Reporting: When you report a problem, it becomes visible to all administrators in ConnectPro
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Resolution: An Administrator who handles your issue and provides assistance will mark it as "resolved"
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Confirmation: As the User, you must confirm whether the issue was actually resolved. If not, you can reopen the ticket
Additional features:
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Text formatting: You can format your messages to better convey information
The text editor allows you to bold text, change font size, insert links, apply formatting, add lists, indentation, and more -
Attachments: You can attach files (e.g., screenshots) to illustrate the issue. The maximum file size per attachment is 25 MB