Depending on the user’s role in ConnectPro, the chat offers different sets of functionalities.
If you are an Administrator, you:
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Use the chat available in the ConnectPro console, under the Chat tab
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Are responsible for resolving issues reported by Users
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Can only respond to reported problems — Administrators cannot create new reports themselves
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Can mark an issue as "Resolved" in the chat with the User (the User can confirm that the issue is resolved or report that it is still ongoing)
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Can initiate remote access directly from the chat view with the User
Additional features:
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Text formatting: You can format your messages to better convey information
The text editor allows you to bold text, change text size, insert links, apply formatting, add lists, indentation, and more -
Attachments: You can attach files (e.g., screenshots) to illustrate the issue.
The maximum file size per attachment is 25 MB