User accounts and groups can be created:
manually by administrators, or automatically based on information sent by Agents in a non‑domain environment (marked with orange icons in the console),
by users themselves in the web interface of the HelpDesk module, if this option has been enabled in the HelpDesk settings
automatically through synchronization with Active Directory (marked with blue icons in the console).
Note
Active Directory synchronization is one‑way: nVision reads data from the domain controller but does not write any changes back. This means that most fields in the user information window will not be available for editing.
For an account to be imported, the DisplayName attribute must be set.
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For a user to receive HelpDesk email notifications, their account:
must have the mail attribute set,
and exactly one account with that email address must exist in the nVision console.
To synchronize Active Directory with nVision, add a domain controller configuration:
Go to Main > Users > Active Directory Controllers.
Click Add configuration.
Specify the required parameters. If they are correct, all users and groups created in Active Directory will be read.
In the domain controller configuration, you can specify a particular OU from which the user accounts will be synchronized.
Provide the OU in the following format:
MainOUName.SubOUName
Example:
If you enter Axence.Users.Krakow.Support in the OU field, then only the user accounts from the Support organizational unit within the Krakow branch of Axence will be imported from the entire forest.local domain.