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How to Configure Email Notifications for Alerts in nVision

Aleksander Olszowski
  • Updated

nVision can send email notifications when a specific event occurs, for example when a device stops responding or a monitored parameter exceeds a defined threshold.

1. Configure the mail server

  1. In the nVision console, open the Main tab.
  2. Select Options, and then open the Actions tab.
  3. Go to the Email action configuration.
  4. Enter the Return address.
  5. If messages are to be sent through an external SMTP server, enable Use external SMTP server and provide:
    1. the SMTP server address,
    2. the port number,
    3. the username,
    4. the password or MS OAuth2 authorization.
  6. Save the settings.

2. Create and test an email action

  1. From the main menu, select Tools, and then Manage Actions.
  2. Click Add Action.
  3. Enter a name for the action and select Email as the action type.
  4. In Email to, enter the recipient's email address.
  5. Complete the Subject field and select the required Message format.
  6. Click Test to verify the configuration.
  7. If the test is successful, complete the wizard and save the action.

What should you check if the test message is not sent?

Verify the following settings:

  1. The SMTP server address and port number are correct.
  2. The username, password, or MS OAuth2 authorization is valid.
  3. The Return address is accepted by the mail server.
  4. The nVision server can connect to the SMTP server.
  5. The message has not been blocked by a spam filter.

After correcting the settings, use Test again.

3. Assign the email action to an alert

The created email action must be assigned to an alert before notifications can be sent. Open the alert management window, create a new alert or edit an existing one, select the event that should trigger the notification, and add the email action under Execute following actions.

Make sure that Alert enabled is selected.

For detailed information about creating alerts, selecting events, scheduling actions, and configuring inherited alerts, see the Alert management window section of the nVision manual:

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